Smile UI has a New Look: Building Your Brand Community Just Got Easier
One of the things the best brand communities have in common is visual appeal. From the colors and logos they
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How to Leverage Exclusive Events to Build Community
There are lots of ways your can reward your best customers. You can give them discounts, free products, and accelerated
Starting a Loyalty Program? Simplicity is Key at Launch!
Editor’s Note: This post was originally published October 11, 2017 and was updated for accuracy and comprehensiveness on September
A History of Loyalty Programs, and How They Have Changed
Loyalty and rewards programs have become commonplace in today’s society. Both traditional brick and mortar stores and ecommerce sites
The Top 10 Best Customer Experiences (and What You Can Learn From Them)
Think about the last great customer experience you had. What made it so amazing? Was it something about the atmosphere?
How to Reactivate Dormant Customers and Get Them to Come Back
Customer retention is the most important investment any business can make. That’s because the cost of acquiring new business
5 Ways VIP Programs Boost Customer Engagement and Loyalty
Repeat customers are critical to your brand’s long-term success, and build the backbone of your revenue source by bringing
The Psychology Behind a Tiered VIP Program
VIP programs have become extremely popular with many of the world’s largest brands. Starbucks, Sephora, and Nordstrom have all
4 Emails You Should Be Sending with Your Rewards Program
Everyone is super excited that Smile is now natively integrated with Bronto, Mailchimp, Klaviyo, and Dotmailer - but what does
Brand Awareness & Recall - The Complete Customer Journey
Awareness, or more specifically brand awareness, can be described as the extent to which an individual is familiar with a
The 3 Most Effective Rewards for Referral Programs
When you refer a friend to your favorite brands, what motivated you to tell them about it? Chances are it
How to Build Customer Loyalty in eCommerce
As ecommerce continues to grow, it’s becoming increasingly difficult to keep your customers from going to a competitor. That’
