A 4 Step Guide to Creating the Perfect Customer Empathy Map
The first question on your mind is probably “what exactly is a customer empathy map?”, and rightly so. At its core, a customer empathy map is a process of getting to know your user base;...
8 Brands to Help You Celebrate International Literacy Day
Basic literacy skills are something many of us take for granted. With the growing digital...
Why We Became a Remote-first Company
From the beginning, Smile has always hired globally. It wasn’t a mandate, it wasn’...
6 Personalization Strategies to Improve your Retention Rate
Why do we love the brands that we love? What is it about them that...
How to Offer Fast Shipping and Delight Customers Across Every Channel
No matter what channel you are selling on, you have the opportunity to use fast...
Top 10 Customer Loyalty Programs of 2020
It’s that time of year again – time to take a look at the brands...
Top 6 Tips To Create Your Brand Tracking Masterplan
There’s no underestimating the power of strong brand loyalty. 59% of consumers buy products...
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