Why Your Rewards Program Needs to Be Visible on Your Site

November 27, 2018
Why Your Rewards Program Needs to Be Visible on Your Site feature

If you make a list of the brand communities you’re a part of, the ones that get you the most excited are going to also be the ones that that have visible rewards program. It makes sense, because whether or not a rewards program is visible has a direct impact on the speed and strength of growth of its brand community. Why Your Rewards Program Needs to Be Visible on Your Site Three Steps to Community BuildingThe truth is that a highly visible rewards program makes it easy for customers to join your brand community, engage with your program, and share your community with their friends. Since this is ultimately the goal of running a program in the first place, it makes sense that a visible program should be a top priority!

Let’s dive into how your visible program can accomplish all of this at each of the three community stages.

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A Launcher makes it easier for customers to join

In order for your customers to join your brand community they need to know that it exists.

It’s hard to join something when you don’t know it exists

Far too often I see brands burying their rewards program information on secondary pages of their website, leaving it up to visitors to discover the details and where they can sign up on their own. When I ask why, they answer that they don’t want to be “pushy” with their program. The problem is that this approach actually builds more barriers to entry, preventing a significant number of shoppers from joining because they simply couldn’t find it or got frustrated trying to find it.  

Not only does your customer experience suffer, but it can also have a significantly negative impact on your bottom line. By making it a challenge to join your program, you miss out on turning more of your visitors into repeat, loyal customers. As the shoppers responsible for 41% of your store’s revenue, repeat customers are something you simply can’t afford to miss out on!Why Your Rewards Program Needs to Be Visible on Your Site - Click and Grow

Click and Grow understands the importance of having a highly visible problem, which is why they keep their rewards program Launcher visible on almost every page of their website. That way no matter what page customers enter their website on, they immediately know that Click and Grow has a great rewards community waiting for them to join.

By making their rewards program accessible on their homepage and across their site, every Click and Grow visitor has easy access to learning the value of their brand community  and, more importantly, joining it!

A visible program improves member engagement

When a customer joins your rewards program, it will only be valuable if they know how to use it. One of the best ways for your members to learn how your program works is to play around with it, exploring how they can earn and redeem points.

A visible rewards launcher plays a huge part in that process by reminding your returning customers they are already part of your rewards program! After they acknowledge and open your Panel, they’ll be shown their points balance and, as a result, will start exploring how they can push that number closer to the next redemption threshold.

Having to search for how to engage with a reward program creates a bad customer experience.

These engagements could take any number of forms, all of which are outlined in your program’s Panel. From submitting their birthday to following on social media or leaving a product review, your Panel is the best way to reduce barriers and encourage your members to engage with your rewards program.

The easier you make engaging with your program, the deeper of an emotional connection you can develop with each of your members. The more your customers like you, the more likely they’ll be to come back and engage with you again, making your brand a part of their shopping habits.Why Your Rewards Program Needs to Be Visible on Your Site - PacklaneYou can see this at work with Packlane’s Pack Perks program. Packlane wanted their program members to always be able to check how many Boxcoins they have and what they can redeem them for.

Keeping their rewards program visible at all times with an accessible Launcher and Panel allows Packlane to make sure that their customers are given every opportunity to engage with their rewards program every time they shop.

Your Panel increases the ability to share

As stage with the power to really grow your brand community, its important that sharing your brand isn’t viewed as a burden to your members. The reason this step is so important is because without it, your community is going to have a really tough time sustainably growing.

83% of satisfied customers are willing to refer products and services. But, only 29% actually do.

Just like in the previous two stages, you need to make sure that sharing your community is as enjoyable and easy as possible in order to get your members to actually make a referral.  Easy sharing allows you to close that community building loop so that your delighted customers can show their friends the value of your brand and encourage them to join your community.Why Your Rewards Program Needs to Be Visible on Your Site - Feetures

Sock brand Feetures is a prime example of the power of a visible program for sharing their community. Their rewards program is focused on referrals, and as a result they’ve made it super simple for their customers to refer friends in only a couple of clicks.

They do this by displaying their program Launcher all over their website. Faster than you can say “Feetures,” their community members can share the Feetures brand in emails or on social media, earning $10 for each successful referral!

Sharing is caring, so show your customers you care about their sharing by making your rewards program visible at all times.

You can’t appreciate what you can’t see

The saying goes that seeing is believing, and it applies to reward programs as much as anything else. In order for your program to take complete advantage of each of the three community building stages, your program has to be visible and easily accessible.  

Invisibility might sound like fun, but just as you’d expect, being invisible makes it incredibly hard to be found.

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